Refund policy

We want you to love your boneless couch. Every piece is designed for long-term comfort and everyday living. If something isn’t right, we’re here to make it right.

Please review the policy below to understand how returns, exchanges, and refunds work.

1. Returns

You may request a return within 30 days of delivery if:

Your product arrives damaged
Your item is defective
You received the wrong item

To begin a return, please email info@thebonelesscouch.com with:

Your order number
Clear photos of the product
Photos of the packaging (if damaged in transit)

We recommend reporting any delivery damage within 48 hours of receiving your order to ensure a faster resolution.

Items Not Eligible for Return

The following situations are not eligible for return:

Change of mind
Damage caused after delivery
Normal wear and tear
Improper use or handling
Minor variations in color due to screen display differences

Because our couches are large furniture items, we are unable to accept returns for preference-based decisions.

2. Exchanges

We evaluate exchange requests on a case-by-case basis.

If your product has a verified issue, we may offer:

A replacement
A repair solution
Or an exchange (when applicable)

Our goal is always to resolve concerns fairly and efficiently.

3. Refunds

If your return is approved:

A refund will be issued to your original payment method
Refunds are processed within 7–10 business days after the returned item is received and inspected

Please note that your bank or payment provider may require additional processing time.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

The item arrived damaged
The item is defective

5. Order Cancellations

You may cancel your order for a refund (less any exchange and payment processing fees) at any time before it has been shipped. However, if you request a cancellation more than 24 hours after placing your order, a $100 USD administrative fee (or the equivalent amount in your local currency) will be deducted from your refund. This fee helps cover the logistics and operational costs involved in processing and preparing your order for shipment.

Once your cancellation is confirmed, refunds are processed promptly, though it may take up to 20 business days for the funds to appear in your account, depending on your payment provider.

Please note that once your order has been dispatched or shipped, cancellation is no longer possible. If there is a verified issue upon delivery, our Return Policy will apply.

6. Our Commitment to Quality

We stand behind the craftsmanship and comfort of every boneless couch we offer. While we cannot accept returns for change-of-mind decisions, we are committed to resolving legitimate concerns quickly and professionally.

Your comfort matters — and so does your confidence in buying from us.